Operations Manager
3 weeks ago
Redline Powersports is a leading dealership serving the Richmond, Virginia area. We are proud to carry an unparalleled selection of new and pre-owned ATVs, motorcycles, PWCs, and UTVs that will excite all enthusiasts.
The ideal candidate for our Service Manager position must be organized, a team-builder, customer-focused, and highly motivated.
We offer:
Competitive Pay Plan
Excellent Retail Hours / Closed Sunday & Monday
Great work atmosphere
Vacation, holiday pay, and company matched 401K
Available Health and Dental Insurance
Great support staff
Career advancement opportunities
Responsibilities:
- Hiring, Training, Motivating, and Mentoring the Service Team
- Conduct ongoing training for Service Advisors to drive profitability
- Implement and support processes that improve Technician efficiency
- Review and follow up on department KPIs to achieve forecast goals
- Understanding and ensuring compliance with manufacturer warranty and policy procedures
- Establishing and maintaining good relationships with our customers, encouraging repeat and referral businesses
- Provide technical assistance to employees as needed
- Quality check completed jobs
- Monitor and improve customer satisfaction
Requirements:
- At least 2 years management experience preferred
- The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
- An aptitude for interviewing, hiring, and developing employees including conducting performance appraisals
- The ability to use good judgment in challenging situations
- A professional demeanor when interacting with customers
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
Estimated Salary Range: $85,000-$110,000 per year
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