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Seasonal Guest Services Team Specialist

2 months ago

Atlanta, Georgia, United States Georgia Aquarium Full time
Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team as a Seasonal Guest Services Team Specialist at the Georgia Aquarium. As a key member of our Guest Services team, you will be responsible for creating a memorable and engaging experience for our guests, while providing exceptional customer service and support.

Key Responsibilities
  • Provide exceptional customer service and support to guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Create engaging moments for our guests, by creating a warm, friendly, and inviting environment in all Guest Services areas.
  • Support general operations in Sea Lion and Dolphin Show seating, entry plaza, point of sale, and other guest facing areas, including the atrium and stroller parking areas.
  • Maintain animal and guest safety as a priority, while providing exceptional care and service to each of our guests.
  • Assist in creating and maintaining a culture of hospitality among team members and guests, while using inclusive and guest- and staff-appropriate language.
  • Provide immediate guest service recovery when needed, while playing a role in designing the guest experience to ensure a memorable and positive experience.
  • Perform other duties as workload necessitates, including setup and breakdown of equipment.
Requirements
  • High School Diploma/GED required.
  • At least one year of guest service experience in a zoo, aquarium or hospitality setting preferred.
  • Demonstrated experience and knowledge in guest service, hospitality, or related field, through actions, verbal, non-verbal, and written communication.
  • Must be able to demonstrate a high level of attention to detail and anticipation of guest needs, ensuring the highest levels of hospitality are reached during all guest interactions.
  • The focus of this position is hospitality, which includes standing during interactions with guests. All team members must be able to stand for extended amounts of time during their shifts, unless otherwise approved by management.
  • Previous cash handling experience.
  • Demonstrate ability to develop partnerships and good working relations with others.
  • Demonstrate knowledge of wildlife conservation and environmental issues.
  • Demonstrated awareness and understanding of Guest Service Policies and Procedures.
  • Must pass all screening requirements deemed necessary for employment at Georgia Aquarium, Inc.
  • Must be able to work up to 28 hours, including weekends, evenings, and holidays, on a flexible schedule as demanded by guest and company needs.
  • Must be able to attend all required trainings.
  • Proficiency with Microsoft Office Products.
Physical Demands & Work Environment

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.