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Sales and Customer Service Professional
2 months ago
The Customer Care Representative I is a key member of our sales team, responsible for maintaining and growing sales within a defined customer base and geographical territory. This role requires a customer-focused strategy that leads to greater retention of preventative maintenance contracts, higher revenue per customer, and enhanced customer satisfaction.
Key Responsibilities- Develop and execute a customer-centric sales strategy to drive revenue growth and customer satisfaction.
- Manage all retention activities within an assigned service agreement customer base, ensuring retention, customer satisfaction, and growth.
- Deliver increased sales against an assigned quota, leveraging strong communication and negotiation skills.
- Act as the primary point of contact for the assigned customer base, building positive relationships and developing an intimate knowledge of each account.
- Interface effectively with district operations to deliver and improve service delivery, ensuring seamless customer experience.
- Determine customer needs and develop sales strategies to meet those objectives, driving business growth and expansion.
- Report progress and metrics to operation and corporate teams on a regular basis, ensuring transparency and accountability.
- Bachelor's degree in a related field, such as business or marketing.
- 2+ years of sales and/or customer service experience in a similar product, service, or industry.
- Highly motivated and success-driven individual with excellent communication skills.
- Ability to quickly qualify opportunities and sell intangible services.
- High degree of self-discipline and independence, with a creative and innovative approach to sales.
This role offers a competitive salary range of $43,100-$64,800+, plus a comprehensive benefits package and a sales incentive plan that rewards project, quarterly, and annual margin achievements.
