Service Team Associate
4 days ago
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will play a critical role in delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.
Key Responsibilities- Provide top-notch customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
- Assist customers in finding products, providing solutions, and ensuring a fast and friendly checkout experience.
- Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and facilitate enrollments.
- Educate customers on our Voice of Customer (VOC) survey and encourage feedback.
- Support Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised store.
- Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery.
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
- Interact with colleagues in an accepting and respectful manner, promoting a positive and inclusive work environment.
- Cross-trained in Custom Framing selling and production.
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
- Public retail store setting with climate-controlled areas and some outdoor work.
Michaels Stores is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We will provide reasonable accommodations to ensure equal access to employment opportunities.
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Service Team Associate
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