Patient Services Coordinator-LPN

1 week ago

Bowling Green, Kentucky, United States CenterWell Home Health Full time
Unlock Your Potential as a Patient Services Coordinator-LPN

The Patient Services Coordinator-LPN plays a vital role in ensuring seamless care coordination and continuity for our patients. As a key member of our team, you will be responsible for scheduling visits, communicating with field staff, patients, and physicians to maintain proper care coordination.

  • Schedule Management: Manage patient schedules, edit schedules for agents calling in sick, and update agent unavailability in the worker console.
  • Infection Control: Initiate infection control forms as needed and send completed Employee Infection Reports to the HRD for upload in the worker console.
  • Support and Coordination: Serve as a backup during busy times, receive calls from field staff, and assist with weekly case conferences. Refer clinical questions to the Branch Director as necessary.
  • Client Hospitalization Log: Maintain the client hospitalization log, including entering coordination notes and sending electronic logs to all office, field, and sales staff.
  • Schedule Completion: Complete requested schedules as tasks appear on the action screen, ensuring staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
  • Add-on Scheduling: Complete requested schedules for all add-ons and applicable orders, including scheduling discharge visits/OASIS collection or recert visits, rescheduling declined or missed visits, and processing reassigned and rescheduled visits.
  • Reporting and Scheduling: Run all scheduling reports, including the Agent Summary Report and Missed Visits Done on Paper Report. Prepare weekly Agent Schedules and perform an initial review for productivity/geographic issues.
  • Verification and Assistance: Verify visit paper notes in the scheduling console as needed and assist with internal transfers of patients between branch offices.
  • Clinical Support: If clinical, receive lab reports, assess for normality, fax a copy to the doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee/Patient Infection Reports as necessary. May be required to perform patient visits and/or participate in on-call rotation.
Join Our Team and Make a Difference

Requirements:

  • Be a Licensed Professional Nurse or a Licensed Vocational Nurse licensed in the state in which you practice.
  • Have at least 1 year of home health experience.
  • Prior packet review/QI experience is preferred.
  • Coding certification is preferred.
  • Must possess a valid state driver's license and automobile liability insurance.
  • Must be currently licensed in the State of employment if applicable.
  • Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.

Benefits:

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental, and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities.

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