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Front Office Supervisor

2 months ago

Fort Lauderdale, Florida, United States Courtyard Fort Lauderdale Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Courtyard Fort Lauderdale. As a key member of our hotel operations team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Provide attentive and courteous service to all guests, ensuring a positive and memorable experience.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Supervise and train front desk staff to ensure excellent service standards.
  • Monitor and maintain accurate records of guest interactions, including complaints and feedback.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
  • Stay up-to-date with hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a hotel or hospitality environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Strong problem-solving and conflict resolution skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.