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Customer Service Representative

2 months ago

Marquand, Missouri, United States Balance Claims LLC Full time

**Job Summary**

Balance Claims LLC, a leading Business Process Outsourcing (BPO) firm, is seeking a highly motivated and experienced Customer Service / Administrative Professional to join our Shared Service Department in Indianapolis, IN.

**Responsibilities and Duties**

Utilize multiple Customer Relationship Management (CRM) systems and software to interact with and handle client files, ensuring timely and organized processing.

Intake and review client-submitted projects to confirm all necessary information is included in the file, and delegate files to other departments as needed.

Collaborate with sales and production teams to set proper expectations for customers throughout the construction job file process.

**Qualifications and Skills**

Administrative experience with a strong focus on customer service and communication.

Excellent analytical and time management skills, with the ability to work in a fast-paced environment.

Strong computer skills and proficiency in CRM systems.

A motivated and team-oriented individual with a strong work ethic and attention to detail.