Client Support Specialist

2 weeks ago


Memphis, Tennessee, United States IDEXX Full time

Position Overview:

The role of the Customer Support Consultant is integral to the success of IDEXX, acting as the primary communication link between our organization and our valued clients. This position is ideal for individuals who are organized, enthusiastic communicators dedicated to assisting veterinary professionals in maintaining the health of pets.

About IDEXX:

IDEXX Laboratories operates a global network committed to advancing pet care. Our reference laboratories empower our clients through innovation, personalized assistance, and expertise, offering a comprehensive range of diagnostic tests and cutting-edge technology.

Key Responsibilities:

  • Serve as the main point of contact for customers, ensuring a seamless flow of information between clients and IDEXX laboratories.
  • Address inquiries, resolve issues, and guarantee customer satisfaction for both internal and external stakeholders.
  • Engage in extensive phone communication, responding to customer calls and electronic messages.
  • Conduct research, rectify processing errors, troubleshoot technical problems, and compile customer information.
  • Communicate effectively to relay important information and solutions to customers.

Qualifications:

The ideal candidate will possess a strong motivation to succeed, be goal-oriented, and excel in collaborative environments. Essential skills include:

  • Proficient computer and technical abilities, with a readiness to learn.
  • A proven history of delivering exceptional customer service.
  • Capability to adapt quickly and apply skills across diverse customer interactions.
  • Experience in a technical field, veterinary practice, laboratory environment, or contact center is advantageous.
  • Excellent written and verbal communication skills, with the ability to build rapport swiftly.
  • Strong organizational skills, particularly in a fast-paced, multi-tasking setting.
  • A degree in a scientific discipline is preferred, or an equivalent combination of education and experience.
  • Willingness to engage in phone communication for extended periods.

Work Schedule:

This is a full-time position with a standard schedule of Monday to Friday, including rotating Saturday shifts. Attendance and reliability are critical components of this role.

Commitment to Diversity:

IDEXX values a diverse workforce and is an equal opportunity employer. We encourage applications from individuals of all backgrounds, including women, people of color, LGBTQ+ individuals, and veterans.



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