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Client Support Specialist

2 months ago

Memphis, Tennessee, United States Grifols Canada Therapeutics Inc Full time

Position Overview:

As a vital member of our team, you will be responsible for managing customer interactions and ensuring satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

  • Accurately process customer orders received via various channels.
  • Respond promptly to customer inquiries about their orders and services.
  • Coordinate with blood collection centers regarding daily assignments and special requests.
  • Prepare and finalize invoices for daily shipments, ensuring accuracy.
  • Generate necessary documentation for customer shipments, including Certificates of Analysis.
  • Maintain accurate records of sales and donor statistics.
  • Notify customers of any order issues or adjustments.
  • Possess thorough knowledge of products and adhere to company policies.
  • Understand operational processes and quality standards within the organization.
  • Investigate and resolve customer complaints, escalating issues when necessary.

Additional Duties:

  • Provide price quotes as requested by customers.
  • Assist in managing inventory by discarding outdated products.
  • Support the release of daily shipments.
  • Collaborate with internal teams and external clients to ensure seamless operations.

Qualifications:

  • High school diploma or equivalent required; further education preferred.
  • Strong interpersonal and communication skills are essential.
  • Attention to detail and excellent organizational abilities are necessary.
  • Experience in a regulated industry is a plus.
  • Proficient problem-solving skills and the ability to prioritize tasks effectively.
  • Capability to work in a fast-paced environment while managing multiple responsibilities.
  • Ability to build and maintain effective working relationships.
  • Proficient in computer usage and familiar with data management tools.

Work Environment: Typical office setting with moderate noise levels. Ability to work with various materials and perform physical tasks as needed.