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Client Support Specialist

2 months ago

Memphis, Tennessee, United States Window Genie Full time


Window Genie, a Neighborly company, is a leading home service franchise focused on enhancing the aesthetic appeal and value of residences in your area through a variety of offerings, including window cleaning, pressure washing, holiday lighting, gutter maintenance, and window tinting.


As a Customer Care Associate, you play a vital role in maintaining our dedication to customer satisfaction and professionalism.

You should possess self-motivation, enthusiasm, attention to detail, and a commitment to delivering exceptional customer service. Comfort in daily business operations and strong communication skills are essential.

Key Responsibilities:

  • Handle incoming phone inquiries.
  • Provide service estimates and successfully close sales.
  • Input and manage all data within the point-of-sale system, demonstrating a willingness to specialize in our processes.
  • Coordinate and communicate all job schedules, callbacks, delays, and estimates with clients and service professionals.
  • Inform customers about service options, upsell opportunities, and follow up on all services rendered.
  • Make proactive service reminder calls to clients.
  • Oversee all phone calls, emails, and office scheduling.
  • Assist with light marketing tasks such as email campaigns, automated calls, and updates as necessary.
  • Support the owner in all customer-facing and internal business operations, with tasks varying based on seasonal demands.

Qualifications:

  • Experience in administrative roles, inside sales, and customer service.
  • Proficient in computer applications.
  • Excellent written and verbal communication abilities.
  • Detail-oriented with strong data entry capabilities.
  • Professional demeanor and appearance.
  • A collaborative team player who can also work independently.
  • Prior experience in a home service environment is advantageous.
The qualifications listed are guidelines and not strict requirements. If your skills are transferable, we encourage you to consider this opportunity.