Customer Service Representative

4 weeks ago

Miami, Florida, United States KW Property Management, LLC Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Part-Time Front Desk Associate.

Key Responsibilities:

  • Provide exceptional customer service to residents, guests, and visitors.
  • Monitor and authorize entrance and departure of employees, visitors, and other persons to maintain security and safety of the premises.
  • Coordinate with office administrative staff to maintain and update unit owner information in the computer database.
  • Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
  • Report any violations of the Rules and Regulations noticed at any time.
  • Observe precautions required to protect residents, guests, and property, and report damage, theft, and found articles to supervisors.
  • Maintain the "key" control system and ensure all keys are locked and accounted for at all times.
  • Be familiar with the fire alarm system operations and report all incidents to management.
  • Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
  • Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
  • Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
  • Report any and all maintenance items, including but not limited to, burned out lights, leaks, broken equipment to the Association office daily.

Work Environment:

The working environment will be indoor and will require the team member to sit and stand frequently. The noise level in the workplace will be low to moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms.

Required Education and Experience:

  • High school diploma or GED; some college preferred.
  • Must be familiar with using computer software to perform various tasks and demonstrate organizational skills, excellent interpersonal skills, and strong communication skills.
  • Minimum six months related experience and/or training.
  • Bi-lingual English/Spanish may be required at some locations.
  • Previous work experience in the hospitality industry highly preferred.

Position Supervision:

The employee reports directly to the department supervisor and/or the Association Manager of the community.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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