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Patient Care Coordinator
2 months ago
Sun River Health is seeking a highly skilled and compassionate Patient Care Coordinator to join our team. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access to our comprehensive primary and preventive health care services.
Key Responsibilities- Answer all incoming external and internal calls in a professional and courteous manner.
- Coordinate scheduling of medical, mental health, and COVID-related appointments for all primary care sites through our electronic health record system.
- Update patient demographics on our electronic health record system as needed.
- Perform outreach calls to patients who have missed their appointments and other outbound calls as required.
- Assist with clerical tasks and support duties, including taking messages and word processing.
- Provide training and support to new Call Center personnel to ensure their knowledge of our appointment availability, services provided, and other significant information delivered to patients.
- Conduct calls according to established policy and procedure governing quality benchmarks and assist in Continuous Quality Improvement (CQI) activities as needed.
- Act as a successful team member by being receptive to feedback and coaching.
- Follow all standard operating procedures and display reliability and a willingness to develop and consistently improve.
- Provide coverage for other departments, including the front desk, as directed by management.
- A minimum of two years of experience in a call center environment.
- High School diploma or equivalency required; Associate Degree preferred.
- Excellent communication and interpersonal skills, including over-the-phone speaking voice and clarity.
- Ability to utilize various computer systems, including Microsoft Word, Excel, and PowerPoint, as well as our company's scheduling and intra-net systems.
- Demonstrated organizational skills, timeliness in managing tasks, and ability to analyze and forecast team needs based on volume trends identified.
- Demonstrated ability to establish and maintain excellent customer and employee relations.
- Demonstrated ability to motivate others and be a team player/leader.
- Bi-lingual Spanish communication (verbal/written) required.
Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and healthcare professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most.
