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Patient Services Team Lead
2 months ago
The Massachusetts General Hospital (MGH) is seeking a highly skilled and experienced Patient Services Team Lead to join our team. As a key member of our clinical operations team, you will be responsible for providing leadership and direction to a team of patient service coordinators, ensuring the delivery of exceptional patient care and service.
Key Responsibilities- Leadership and Direction: Provide guidance and oversight to patient service coordinators, temporary support staff, and other staff members who provide services in the outpatient setting.
- Operations Management: Monitor and evaluate the efficiency of patient scheduling, wait times, and work queues, identifying areas for improvement and implementing solutions.
- Staff Coordination: Collaborate with the Operations Manager to coordinate daily activities, including morning check-ins, vacations, and staffing shortages.
- Training and Development: Provide coaching and mentoring to team members to improve operational effectiveness and quality, ensuring staff are trained on systems and processes and compliant with regulatory requirements.
- Financial and Billing: Ensure accurate collection of co-pays and maintain cash drawers, monitor exam room cleanliness and stock levels.
- Office Coordination, Safety, and Compliance: Maintain supplies, forms, and equipment, coordinate repairs and replacements, and ensure a clean and safe environment of care.
- Education: Bachelor's Degree in Business or related field preferred or equivalent.
- Experience: Minimum of 3 to 5 years of related experience in ambulatory medical practice.
- Skills and Abilities: Outstanding interpersonal skills, ability to function independently and as part of a team, exceptional phone and customer service skills, ability to multitask and prioritize a large workload, excellent organizational skills, strong problem-solving skills, good understanding of medical terminology and insurance coverage, and strong computer skills.
We are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
