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Apartment Service Manager

2 months ago

Los Angeles, California, United States Lion Real Estate Group, LLC Full time
Apartment Service Manager Job Summary

Lion Real Estate Group, LLC is seeking a skilled Apartment Service Manager to oversee the maintenance functions at our multifamily apartment communities. As a key member of our team, you will be responsible for ensuring the physical well-being and curb appeal of our properties, providing exceptional customer service to residents and prospects, and maintaining a high level of quality and professionalism in all aspects of your work.

Key Responsibilities:
  • Oversee daily maintenance activities, including general repairs, apartment make-readies, and preventive maintenance
  • Assist the Community Manager in directing the work of service associates and ensure that all company maintenance policies and procedures are consistently followed
  • Provide on-going direction, guidance, and training to service personnel
  • Ensure quality control checks of all final products and maintain a high level of quality and professionalism in all aspects of your work
  • Address all emergency service requests in a timely fashion and work on-call as needed
  • Complete and maintain unit turns, appliance and HVAC repairs, structural, plumbing, and electrical repairs, including rehab units, grounds keeping, and other assigned duties
  • Ensure the physical well-being and curb appeal of the apartment community, including grounds cleanliness
  • Prioritize service requests, Make-Ready board, service records, and inspect all work assignments for completion according to Company standards
  • Monitor vacancy reports to ensure unit turn times are completed according to established community standards and manage the number of rent-ready units
  • Assist with move-in and move-out procedures and oversee, delegate, and complete service requests to ensure they are completed in a timely and cost-efficient manner
  • Monitor open service requests and take steps to remedy outstanding issues
  • Bring all resident issues to the attention of office personnel and inform community managers of any issues observed in housing units
  • Assist in overseeing renovations and scheduling and overseeing supplier partners for site work
  • Coordinate with manager to order supplies while maintaining the appropriate expense budget allotted per community
  • Work collaboratively with Community Manager to prepare for all city and internal property inspections
  • Ensure Company Safety Program and OSHA safety requirements are being followed and conduct routine property safety inspections
  • Maintain annual fair housing certification for maintenance (via Gracehill)
  • Maintain regular and consistent attendance according to required work schedule decided by the Company, including being available for on-call on weeknights and weekends
  • Provide exemplary customer service to residents, prospects, and guests and represent the Company in a professional manner at all times
Requirements:
  • High School Diploma or equivalent
  • 2 years residential maintenance experience
  • 1+ year of experience in multifamily property management highly preferred
  • HVAC/EPA/CPO Certification
  • Must have valid driver's license

Lion Real Estate Group, LLC offers a competitive salary and benefits package, including medical insurance, dental insurance, vision insurance, voluntary plans, 401(k) retirement savings plan, paid time off policies, and more. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.