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Commercial Loan Servicing Operations Associate
2 months ago
Capital One is seeking a highly skilled Commercial Loan Servicing Operations Associate to join our team. As a key member of our Commercial Banking Operations team, you will be responsible for managing agent syndicated portfolios, processing loan requests, and maintaining effective oversight across multiple workflow tools.
Key Responsibilities- Manage agent syndicated portfolios of active credit facilities as the Loan Operations Servicer for various Commercial Corporate Banking lines of business.
- Process loan requests, including disbursements, pay downs, payments, interest and exchange rate fixing, interest and fee calculations, billing, and liquidations.
- Maintain high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLAs.
- Manage and maintain effective oversight across multiple workflow tools, including Gmail, Slack, Salesforce, and Customer Hotline.
- Maintain relationships with various lines of business, participant banks/co-lenders, and partner teams, including escalation, resolution, and risk management.
- Partner with respective business units and other internal teams to align needs and provide operational support.
- Perform and drive team account management, exception reporting, cash breaks analysis, and reconciliations within established SLAs.
- Ability to accurately interpret credit agreements, promissory notes, etc., in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS).
- Engage and contribute in virtual and in-person forums with business partners, peers, senior leadership, and direct team on a regular basis.
- Communicate directly with customers and participants for all loan-related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephone.
- Contribute effectively to organizational initiatives, drive team goals, and foster a culture of continuous improvement, engagement, and inclusivity.
- Associate's Degree or Military experience.
- At least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).
- At least 1 year of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience.
- At least 1 year of experience in Commercial Banking Operations.
- Bachelor's Degree.
- 1+ years of systems experience in ACBS.
- 1+ years of systems experience in Salesforce.
- 2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs).
- 2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience.
- 3+ years of experience in Commercial Banking Operations.
