Retail Service Specialist

3 days ago


Utica, New York, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, supporting sales efforts, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Lead store team members in providing excellent customer service to retail and professional customers.
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
  • Ensure telephone is answered according to company policy.
  • Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
  • Handle special orders and outside purchases efficiently and according to procedure.
  • Process retail customer returns and exchanges in an efficient and friendly manner.
  • Perform all store opening/closing duties, including day end procedures and securing money/deposits.
Requirements
  • Strong communication skills
  • Ability to obtain RSS Certification
  • Desired: Retail sales experience, automotive systems and repair knowledge, ASE Certification
Benefits
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. We are committed to diversity and inclusion in the workplace.



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