Retail Service Specialist

6 days ago


Utica, New York, United States O'Reilly Auto Parts Full time
Job Summary

We are seeking a highly skilled and motivated Retail Service Specialist to join our team at O'Reilly Auto Parts. As a key member of our store team, you will be responsible for providing exceptional customer service, supporting sales and customer service initiatives, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide excellent customer service to retail and professional customers, ensuring a positive shopping experience.
  • Support sales and customer service initiatives, including leading store team members in providing excellent customer service.
  • Supervise customer service levels on the retail showroom, including team member execution on customer service programs.
  • Ensure telephone is answered according to company policy and all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner.
  • Process special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
  • Process retail customer returns and exchanges in an efficient and friendly manner, refunds are issued accurately using the correct payment methods.
  • Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy.
Requirements
  • Strong communication skills and ability to obtain RSS Certification.
  • Desired: Retail sales experience, preferably in auto parts, automotive systems and repair knowledge, and ASE Certification.
What We Offer
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health/wellbeing programs and tuition educational assistance programs.
  • Opportunities for career growth and development.

O'Reilly Auto Parts is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.



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