Service Consultant

2 weeks ago


Phoenix, Arizona, United States Coulter Cadillac Buick GMC Full time
About Coulter Cadillac Buick GMC

We are a professional and customer-focused organization with over 100 years of experience in the automotive industry. Our goal is to provide an exceptional customer experience that will lead to long-term relationships and loyalty.

Job Summary

We are seeking a highly motivated and detail-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for greeting customers, obtaining vehicle information, and determining the necessary maintenance and repairs. You will also be responsible for preparing estimates, communicating with customers, and ensuring that all work is completed to the highest standards.

Responsibilities
  • Greet customers promptly and obtain vehicle information
  • Determine and recommend maintenance and repairs based on age, mileage, and vehicle history
  • Prepare accurate estimates and communicate with customers
  • Monitor the progress of each vehicle and update customers frequently
  • Verify that final invoices reconcile with work performed
  • Explain all completed work and charges to customers
Qualifications
  • Proven record of achieving exceptional customer satisfaction
  • Past experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Computer skills and willingness to learn new programs
What We Offer
  • Full benefits package
  • Paid vacation and holidays
  • Paid training and development opportunities
  • 401K plan with company match

Coulter Cadillac Buick GMC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


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