Automotive Service Consultant

1 month ago


Phoenix, Arizona, United States Half Price Auto Repair Full time
Job Overview

Half Price Auto Repair & Performance is seeking a skilled and customer-focused Service Advisor to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer service, providing accurate service estimates, and ensuring timely completion of repairs.

Key Responsibilities
  • Customer Interaction
    • Provide warm and welcoming service to customers, assessing their needs and providing information on available services.
    • Act as a knowledgeable point of contact, explaining repair recommendations and maintaining strong communication throughout the service process.
  • Service Consultation
    • Conduct thorough vehicle inspections to identify and document service requirements.
    • Consult with customers to gather information on vehicle issues and provide accurate service estimates.
  • Scheduling and Coordination
    • Efficiently schedule service appointments and manage service bay workflow.
    • Coordinate with the service team to ensure timely completion of repairs.
  • Documentation and Record Keeping
    • Accurately document customer information, service requests, and vehicle details.
    • Prepare and present service quotes, ensuring transparency in pricing.
  • Customer Satisfaction
    • Strive to exceed customer expectations by delivering outstanding service.
    • Address customer concerns or questions promptly and professionally.
Requirements
  • Excellent interpersonal and communication skills.
  • Ability to build rapport with customers and provide a positive service experience.
  • Basic understanding of automotive systems and repairs.
  • Willingness to continuously learn and stay updated on industry trends.
  • Strong multitasking and organizational abilities to manage a fast-paced service environment.
  • Computer Proficiency: Familiarity with service management software and basic computer skills.
Benefits
  • Competitive salary, ongoing training opportunities, and a supportive work environment.

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