EUCOM Business Relationship Manager

2 weeks ago

Independence, Missouri, United States General Dynamics Information Technology Full time
Job Title: EUCOM Business Relationship Manager

General Dynamics Information Technology (GDIT) is seeking a highly skilled EUCOM Business Relationship Manager to join our team. As a key member of our organization, you will be responsible for managing multiple tasks and projects, overseeing a team of up to 25 employees, and ensuring customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained.

Key Responsibilities:
  • Main interaction and point of contact with the area customer
  • Ensures customers' requirements and drivers are understood, and represents them during project and services prioritizations
  • Ensures customer satisfaction is high and a constructive relationship between the organization and the area command is established and maintained
  • Responsible for ensuring the customer priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated
  • Fields customer complaints and escalations are handled well through a sympathetic (yet formal) process
  • Ensures value creation for the customer and that the work is in line with the organization's strategy and priorities
  • Oversee local staff, including subordinate supervisors
  • Provides technical, administrative, and operational oversight of assigned project or tasks
  • Participates in the development of technical project plans, proposals, reports, and task order and administrative reporting
  • May also perform high-level technical services on assigned tasks
  • Conducts planning and provides recommendations to client on task workload
  • Attends customer meetings and may serve as primary client liaison
  • Interacts with vendors, other agencies, and other client staff on behalf of the client
  • Coordinates development of deliverables and products
  • Ensures quality assurance of project deliverables
  • Maintains current knowledge of relevant technology as assigned
  • Participates in special projects as required
  • Oversight of supply chain AOR actions including procurements and software maintenance
  • Strong budget/financial management experience including regular reviews of customer spending and strategic planning
  • Experience managing daily operations in a high-operational tempo environment
  • Demonstrated experience managing multiple customers and balancing competing priorities
Requirements:
  • 10+ years of related experience, including supervisory experience required
  • Must possess and maintain a TS/SCI clearance
  • Bachelor's Degree
  • ITIL V4 certification
  • Experience with Microsoft Project and SharePoint
  • Experience managing and leading cross-functional teams
  • Demonstrable administrative and organizational skills
  • Strong communication skills with demonstrated experience briefing Senior Leaders
  • Demonstrated ability to manage multiple projects and tasks simultaneously
  • Demonstrated ability to work in fast-paced environment
Preferred Qualifications:
  • Professional certification (PMP)
  • Experience in financial analysis and management for large projects
Total Rewards:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.

To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.

To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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