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Service Operations Manager

2 months ago

New Brunswick, New Jersey, United States Gpac Full time

Are you skilled in team leadership, managing various responsibilities, and cultivating positive interactions? If you possess these qualities, we invite you to consider the role of Service Operations Manager with a respected family-owned organization in the Agricultural equipment industry. In this capacity, you will oversee the service division to guarantee exceptional customer satisfaction throughout the service journey. We are currently seeking qualified candidates for this position.

Key Responsibilities of a Service Operations Manager:

  • Improve the efficiency of the Service Division to enhance customer satisfaction, increase sales, and effectively manage expenses.
  • Set annual objectives and budgets for the Service Division that align with the company's goals.
  • Develop and execute a marketing plan, monitoring its effectiveness.
  • Recruit, train, and retain talented personnel.
  • Coordinate customer events and manage service negotiations.
  • Oversee ongoing work and rework activities.
  • Implement industry best practices and standardized procedures.
  • Promptly address warranty claims and ensure the maintenance of service facilities.

Required Qualifications for a Service Operations Manager:

  • A minimum of 5 years of experience in service repairs.
  • A High School diploma/GED is required (Associate's/Bachelor's degree preferred).
  • A comprehensive understanding of agricultural equipment technology.
  • Prior experience in a supervisory or managerial capacity.
  • Strong communication, mathematical, and analytical skills.
  • Demonstrated abilities in team building and leadership.

If you are interested in this opportunity, please submit your resume for consideration. Only applicants who provide a resume will be contacted.

To learn more about this position or other opportunities in the Agricultural sector, please reach out to our team.

***OPEN TO CONSIDERATION FOR RELOCATION***

All applicants will be evaluated without regard to factors such as race, age, gender, religion, disability, sexual orientation, marital status, military status, genetic information, etc., in accordance with applicable laws and regulations.

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