Service Advisor

2 days ago


Sterling Heights, Michigan, United States AutoNation Full time
Service Advisor Job Description

About the Role: As a Service Advisor at AutoNation, you will play a critical part in delivering exceptional customer experiences and driving sales growth in our state-of-the-art service departments.

  • Key Responsibilities:
  • Establish and maintain strong relationships with customers to understand their vehicle needs and provide personalized solutions.
  • Determine vehicle requirements through inspections, walk-arounds, and test drives, utilizing your knowledge of automotive products and services.
  • Effectively communicate with service technicians and parts associates to ensure timely completion of work and meet customer expectations.
  • Produce repair orders with transparency, including cost and time estimates, to build trust with customers.
  • Follow up with customers to ensure satisfaction and address any concerns, closing sales opportunities and fostering loyalty.
Requirements:
  • Minimum Qualifications:
  • High school diploma or equivalent.
  • Proven ability to provide exceptional customer experiences and set/achieve targeted goals.
  • Demonstrated communication, consultative, interpersonal, and organizational skills.
  • Valid in-state driver's license and safe driving record.
  • Prior sales experience preferred but not required.
What We Offer:
  • Competitive Compensation and Benefits:
  • Health, dental, and vision insurance plans.
  • Maternity benefits and a healthy work-life balance.
  • Exclusive discounts on medications through RX Pet.
  • Associate purchase and discount programs for vehicles, services, and AutoGear.
  • Access to amazing deals and discounts through YouDecide.
  • Opportunities to participate in our DRVPNK mission and make a positive impact on cancer research and treatment.

About AutoNation: We are committed to creating a diverse, equitable, and inclusive environment in our workplace and services. We welcome candidates from all backgrounds who are passionate about making a positive impact in the automotive industry.



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