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Insurance Customer Service Representative

2 months ago

Brattleboro, Vermont, United States Jerry Farnum State Farm Insurance Agent Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Jerry Farnum State Farm Insurance Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Collecting and processing customer documents
  • Initiating contact with leads through outbound calls
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Assisting with claims and scheduling appointments for agents and team members
  • Supporting marketing efforts and events as needed

Requirements:

  • Previous experience in insurance or a related field is preferred
  • Strong attention to detail and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in conflict resolution and negotiation
  • Strong written and verbal communication skills

About Us:

Jerry Farnum State Farm Insurance Agent is a leading provider of insurance services in Vermont and New Hampshire. We offer a wide range of insurance products, including auto, home, renters, condo, personal articles, business, pet, and life and health insurance. Our team is dedicated to providing exceptional customer service and support to our clients.