Customer Service Representative

1 week ago


Brattleboro, Vermont, United States Suburban Propane Full time
Job Summary

We are seeking a highly skilled Customer Relations Specialist to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving issues, and driving sales growth.

Key Responsibilities:
  • Handle a high volume of incoming calls, ensuring customer service quality, efficiency, and accuracy at all times.
  • Maintain an in-depth knowledge of our products and services, customer account and billing processes, and various policies and procedures related to product delivery and service.
  • Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
  • Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
  • Effectively manage customer account data, including setting up new accounts and maintaining related data.
Why Suburban Propane?

We take pride in serving our employees and offer a comprehensive benefits package, including competitive pay, medical, dental, vision, disability, life insurance, HSA, and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities, and training, and a 401(k) with company match and immediate vesting.

Requirements:
  • Minimum of 3 years of experience in a customer service role.
  • Minimum of a High School diploma or GED preferred.
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
  • Ability to multi-task and prioritize assignments in a team environment.


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