Customer Service Representative

4 weeks ago


Brattleboro, Vermont, United States Suburban Propane Full time

Overview:

We are seeking a skilled Customer Relations Specialist to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for handling inbound and outbound sales and service related calls, resolving customer issues, and maintaining accurate customer records.

Responsibilities:

  • Provide exceptional customer service and support to our customers through phone, email, and in-person interactions.
  • Maintain a thorough knowledge of Suburban Propane products and services, including account and billing processes, customer information, and policies and procedures.
  • Utilize a proactive sales approach to identify and pursue sales and service opportunities with customers.
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention.
  • Effectively manage customer account data, including setting up new accounts and maintaining related information.

Why Suburban Propane?

We offer a comprehensive benefits package, including competitive pay, medical, dental, vision, disability, life insurance, HSA and FSAs, paid vacation, personal and sick pay, tuition assistance, online learning opportunities, and a 401(k) with company match and immediate vesting.

Qualifications:

  • Minimum of 3 years of experience in a customer service role.
  • Minimum of a High School diploma or GED.
  • Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports.
  • Ability to multi-task and prioritize assignments in a team environment.

Suburban Propane is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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