IT Support Specialist

3 weeks ago


Hollywood, California, United States GTN Technical Staffing Full time

Company Overview

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GTN Technical Staffing is a leading technical staffing agency that provides scalable solutions to Fortune 2000 companies. Our expertise spans Cyber Security, Digital, Field Services, and Professional Services.

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About the Role

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We are seeking an experienced Desktop Support professional to join our team. The successful candidate will provide technical assistance with computer hardware and software, resolve issues for clients via phone or electronically, and recommend hardware and/or software improvements.

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Key Responsibilities

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  • Provide technical support for desktop systems, including hardware and software troubleshooting and repair
  • Assist clients with resolving technical issues via phone or electronically
  • Recommend hardware and/or software upgrades to improve system performance
  • Track customer issues and resolutions using ServiceNow
  • Work independently or as part of a team to meet client needs

Qualifications

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  • 5+ years of experience in IT Support/Helpdesk/Desktop/Service Desk roles
  • Previous experience with ServiceNow and Active Directory
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Benefits

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  • Competitive salary range: $60,000 - $80,000 per year
  • Ongoing training and development opportunities
  • Benefits package including medical, dental, and vision insurance
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How You Will Make an Impact

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You will make an impact by providing exceptional technical support to our clients, helping them to resolve complex technical issues and improving their overall experience.



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