CX Advisory, Senior Manager

4 days ago


San Francisco, California, United States Medallia, Inc. Full time
About the Role

We are seeking a seasoned CX expert to join our team as a Senior Manager of CX Advisory. In this role, you will be responsible for providing consulting and advisory services to our clients to enhance the development of best-in-class Customer Experience programs.

As a key member of our team, you will partner with our clients and internal teams to drive the success of their CX programs. You will leverage your expertise in CX strategy, program design, and implementation to deliver exceptional results.

Responsibilities
  • Develop and implement CX strategies that achieve desired business outcomes for our clients.
  • Provide guidance and support to clients during the implementation, launch, and ongoing management of their CX programs.
  • Collaborate with internal teams to advance the breadth and depth of CX expertise across the organization.
  • Contribute to thought leadership initiatives, including articles, webinars, and conference participation.
Requirements
  • 6+ years of experience in CX, with increasing responsibility in a delivery or practitioner role.
  • CCXP certification or the ability to become certified within 3-6 months.
  • Expertise in CX functions such as program design, adoption and engagement, communication strategy, and executive reporting.

This is an individual contributor role, and you will have the opportunity to work on high-profile projects and develop your skills and expertise further. We offer a competitive salary of $120,000 - $150,000 per year, depending on experience, plus benefits and opportunities for professional growth.


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