Senior IT Support Specialist

2 weeks ago


Anaheim, United States Brook & Whittle Full time
Senior Desktop Support Technician

Brook & Whittle Ltd. is seeking a highly skilled Senior Desktop Support Technician to join our growing IT team. As a key member of our support team, you will be responsible for providing exceptional IT support to our organization, both in-person and remotely.

The ideal candidate will have a strong background in IT support, with experience working with Windows clients, hardware support, and Microsoft Active Directory user management. You will be comfortable working in a fast-paced environment, managing multiple issues/projects simultaneously, and have a keen attention to detail.

We are looking for a team player who is passionate about delivering excellent customer service and has a strong problem-solving and troubleshooting skills. If you are a motivated and organized individual who is eager to learn and grow with our company, we encourage you to apply.

Key Responsibilities:
  • Provide exceptional IT support to our organization, both in-person and remotely
  • Support a variety of technologies, including Windows 10, Windows 11, Microsoft Teams, and OneDrive
  • Manage users in Active Directory and Office365
  • Update drivers and apply firmware updates as part of troubleshooting process
  • Collaborate with stakeholders to identify potential problem areas and develop solutions
Requirements:
  • 5+ years of full-time experience providing IT support
  • Experience supporting a multi-site organization
  • Strong problem-solving and troubleshooting skills
  • Skilled in supporting both Windows clients
  • Hardware support (laptops, desktops, peripherals, printers, etc.)
About Us:

Brook & Whittle Ltd. is one of North America's leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves, and flexible packaging for many of the nation's leading brands. We are committed to sustainability, print innovation, and the latest technological advancements.

We believe people are our greatest asset, and we highly value individuals of strong character with drive, ambition, and creativity. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.

We are an equal employment opportunity employer and comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.



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