Senior IT Support Specialist
2 weeks ago
We are seeking a highly skilled and experienced Senior Desktop Support Technician to join our IT team at Brook & Whittle Ltd. As a key member of our support team, you will be responsible for providing exceptional IT support to our organization, both in-person and remotely.
Key Responsibilities- Provide technical support to users across multiple locations, resolving hardware and software issues in a timely and efficient manner.
- Collaborate with stakeholders to identify potential problem areas and develop solutions to improve IT services.
- Work closely with other IT team members to share knowledge and best practices, ensuring seamless support delivery.
- Document solutions to IT problems for future reference and knowledge sharing.
- Escalate complex issues to other teams within IT as necessary.
- 5+ years of full-time experience providing IT support, with a preference for experience supporting multi-site organizations.
- Strong problem-solving and troubleshooting skills, with a keen attention to detail.
- Experience supporting both Windows clients and hardware support (laptops, desktops, peripherals, printers, etc.).
- Microsoft Active Directory User management and imaging and disk duplication technology skills.
- Desire to continually learn new technologies and improve skill set.
We offer a competitive salary range of $75,000 to $85,000, a dynamic and collaborative work environment, and opportunities for professional growth and development.
We are an equal employment opportunity employer and welcome applications from diverse candidates.
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Senior IT Support Specialist
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Anaheim, United States Brook & Whittle Full timeSenior Desktop Support TechnicianBrook & Whittle Ltd. is seeking a highly skilled Senior Desktop Support Technician to join our growing IT team. As a key member of our support team, you will be responsible for providing exceptional IT support to our organization, both in-person and remotely.The ideal candidate will have a strong background in IT support,...
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