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Human Resources Support Analyst

2 months ago

Sunnyvale, California, United States Intuitive Full time

Company Overview

At Intuitive, we are driven by a singular mission: to enhance lives through minimally invasive care. Our innovative technology empowers healthcare professionals to perform surgeries without limitations. As a leader in robotic-assisted surgery, we are dedicated to building a diverse and inclusive workforce that is passionate about making a positive impact in healthcare. For over 25 years, we have collaborated with hospitals and care teams globally to tackle some of the most challenging issues in healthcare and redefine what is achievable.
Our organization thrives on the contributions of talented individuals from various backgrounds. We believe that exceptional ideas can emerge from anywhere, and we cultivate an inclusive culture that values diverse perspectives and mutual respect. Our team is characterized by integrity, a strong desire to learn, and a commitment to delivering results, all while bringing unique real-world experiences that inspire innovative thinking. We are committed to investing in our employees' growth to help them reach their full potential and advance our mission.
Join us in our commitment to making significant advancements for healthcare professionals and their patients worldwide. Together, we can transform the landscape of minimally invasive care.

Role Overview

Key Responsibilities:

As a vital member of the People Services team, the HR Services Coordinator will be instrumental in facilitating HR initiatives, policies, and procedures to ensure efficient and timely HR service delivery. This role involves a variety of responsibilities aimed at supporting the daily functions of the HR department. The coordinator will address escalated inquiries and complex cases that exceed the scope of initial support levels, ensuring top-tier customer service for HR second-level support while responding to organizational needs.

Core Duties:

Serve as a point of escalation and coordinate assistance from Subject Matter Experts (SMEs), HR Business Leaders (HRBLs), Payroll, and Centers of Expertise (CoE) for the resolution of intricate cases. Address escalated inquiries related to employment policies and programs promptly, adhering to established service level agreements (SLAs). Foster collaborative relationships across the organization to deliver customer-focused HR services. Assist in the execution of recurring HR programs and processes, including performance management and talent development initiatives. Engage in continuous improvement initiatives to enhance the effectiveness and efficiency of the People Services team. Collaborate with other HR functions to identify challenges, streamline processes, and enhance employee experiences. Maintain accurate documentation and communication regarding process changes in consultation with HR compliance and cross-functional partners. Support the integrity of employee records and HR system data through effective internal controls. Collaborate with the Digital Experience team to enhance self-service content and provide training as needed. Contribute to the development of HR Services representatives on policies and procedures. Provide region-specific support based on local needs. Act as the primary contact for most cases, escalating to CoEs and People Solutions when necessary. Participate in HR system projects and improvements, collaborating with various teams. Regularly prepare and review documentation to ensure consistency and compliance with HR policies.

On-Site Responsibilities:

Provide on-site HR support for Employee Relations as needed. Partner with People Leaders to address employee-related issues. Offer face-to-face HR support in locations with larger employee groups. Assist with onboarding and compliance with local regulations. Collaborate with HR leaders during on-site crisis management situations.

Qualifications:

Required Skills:

In-depth knowledge of local labor laws. Experience in process documentation. Ability to work independently and prioritize tasks effectively. Strong customer service and quality improvement skills. Analytical mindset with a focus on enhancing business performance. Excellent communication skills, both verbal and written. Proficiency in English and local languages.

Education and Experience:

Bachelor's degree preferred. At least 5 years of HR generalist experience, with a minimum of 3 years in a specialized area. Experience in a tiered shared service model.

Working Conditions:

Ability to sit for extended periods and be available to support manufacturing teams as needed.

Preferred Skills:

Strong process management and analytical capabilities. Familiarity with Human Capital Management Systems and customer service platforms.

Additional Information:

Intuitive is an Equal Employment Opportunity Employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind and provide equal opportunities to all qualified applicants.