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Sales Operations Analyst

2 months ago

Atlanta, Georgia, United States Florence Full time
About Us:

Florence Healthcare, Inc. is dedicated to expediting the delivery of medical solutions to those in need. Our cutting-edge software is utilized to enhance clinical trials at over 10,000 research facilities, sponsors, and contract research organizations across 45 nations. Our goal is to double the speed at which new medications reach the market by increasing the productivity of trial site teams.

At Florence, we are passionate about improving the world by accelerating research while fostering a workplace where our employees can thrive, find joy in their roles, and develop professionally.

We are proud to have been recognized on several prestigious lists:
  • Built In Atlanta Best Midsize Remote Companies to Work For 2023
  • Atlanta Journal Constitution - 8th Best Small Workplace in Atlanta in 2022 and recipient of the "New Ideas Award"
  • Inc Best Places to Work 2022
  • Best & Brightest 2022 Atlanta
  • Best & Brightest 2022 USA
As a Revenue Operations Specialist within the GTM Systems and Tools team, you will collaborate closely with our Go-To-Market teams and Business Operations to ensure our Salesforce platform and integrated technology stack are optimized and scalable, facilitating an efficient and reportable sales process. Your responsibilities will include gathering requirements, configuring systems, and providing exceptional support to maintain smooth operations.

Key Responsibilities:
  • Engage with stakeholders to collect business requirements and convert them into technical solutions.
  • Identify deficiencies in the current CPQ product catalog utilized by the Florence team and create a project plan to enhance adoption while establishing control mechanisms for a growing organization.
  • Utilize Salesforce reporting and dashboards to monitor key performance indicators as processes evolve, validating the effectiveness of solutions.
  • Deliver timely support to end users to resolve issues impacting their sales funnel.
  • Collaborate with Sales Leadership and Finance to ensure data integrity for accurate pipeline and bookings reporting.
  • Support the strategic division of Revenue Operations by managing commission plans within Salesforce.
  • Continuously expand knowledge and develop new skills in line with technological advancements, making recommendations for future enhancements based on Salesforce product updates.
  • Educate the broader Sales and Account Management teams through end-user training and documentation in partnership with our Sales Enablement leader and Highspot platform.
  • Work within the GTM Systems and Tools team to implement all configuration changes and proactively oversee system configuration and controls.
  • Maintain a comprehensive understanding of the broader GTM systems landscape.
  • Provide end-user support across the Salesforce suite of solutions and select integrated partners.
Qualifications:
  • 3+ years of certified Salesforce Administrator experience.
  • 2+ years of experience with Salesforce CPQ.
  • Experience in transitioning legacy automation to Flows in Salesforce.
  • Excellent communication skills and the ability to collaborate effectively.
  • Understanding of a SaaS business model.
  • A proactive attitude with a desire for continuous learning and growth.
  • Previous experience in sales, marketing, and/or customer operations.
Preferred Qualifications:
  • Familiarity with other Revenue Operations technologies such as Docusign CLM, Zendesk, ZoomInfo, SalesLoft, LinkedIn Sales Navigator, ChurnZero, Hubspot, Tableau, Netsuite, etc.
  • Advanced automation or APEX development experience in Salesforce.
  • Knowledge of formal project management methodologies.
What We Offer:
  • Competitive Compensation: We provide a comprehensive compensation package, including medical and dental insurance.
  • Meaningful Work: We believe that health technology is a noble pursuit for software development, contributing to the advancement of cures and therapies.
  • Innovative Culture: Be part of a high-output environment that fosters the creation of modern and purposeful software solutions.
Florence is committed to workplace diversity and does not discriminate based on race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.