Customer Service Representative

4 days ago


Elizabethtown, Kentucky, United States Flex Films (USA), Inc Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Flex Films (USA), Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and building strong relationships.

Key Responsibilities:

  • Act as a liaison between sales agents, production, logistics, and customers
  • Provide overall client account management and customer service
  • Build customer confidence through efficient and reliable communication
  • Place orders, trace orders, schedule shipments, and process sample orders
  • Complete various internal and external reporting requirements
  • Maintain open communication with production and relay information as needed to customers
  • Follow up with customers to ensure proper receipt of goods received and overall customer satisfaction
  • Process complaints and enter as needed as well as sales order returns
  • File complaints and own situation until fully closed (technically and financially)
  • Respond to all customer communications in a timely, professional, and courteous manner
  • Act with a sense of urgency in order to meet customer requests

Requirements:

  • 5 years experience in customer service role within manufacturing environment
  • Experience in production/manufacturing environment
  • Ability to work and achieve short deadlines
  • Good communication, interpersonal, and organizational skills
  • Team player
  • Proficient in Microsoft Office

About Flex Films (USA), Inc:

We are a world-class player in the polyester film and flexible packaging markets, driven by technology, innovation, and product development. Our company values include respect, customer-driven, innovation, global perspective, and action-oriented. We offer competitive salaries and comprehensive benefits, a diverse and inclusive work environment, and an entrepreneurial environment to inspire innovation and enthusiasm.



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