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Medication Management Specialist

2 months ago


Morton Grove, Illinois, United States Tarrytown Expocare Full time

As a Medication Management Specialist, you will leverage your customer service expertise and certified pharmacy technician qualifications to oversee all incoming communications. In this capacity, you will actively address phone inquiries, deliver customer assistance, and efficiently manage and prioritize requests, orders, and received documentation.

Key Responsibilities

  • Establish and nurture relationships with healthcare professionals, including nurses and physicians.
  • Handle incoming phone calls and electronic correspondence.
  • Resolve and troubleshoot customer issues effectively.
  • Maintain and update consumer profiles and medication administration records.
  • Facilitate prescription refills.
  • Process electronic insurance claims and address rejections.
  • Collaborate with prescribers to clarify prescriptions and secure refill approvals.
Required Skills & Qualifications
  • At least one year of experience in a retail or long-term care pharmacy; three years preferred.
  • Exceptional verbal and written communication abilities.
  • Capacity to multitask and prioritize various responsibilities.
  • Positive demeanor with the ability to establish professional rapport through phone and email interactions.
  • Ability to thrive in a fast-paced and occasionally stressful environment.
  • Proficient in Microsoft Office Suite or similar software.
  • Experience with FrameworkLTC is advantageous but not mandatory.
  • Possession of a valid pharmacy technician license.
  • Familiarity with basic pharmacy terminology to interpret prescriptions.
  • Competence in performing pharmacy calculations.
Physical Requirements
  • Must be capable of enduring extended periods of computer screen time and phone conversations.
Tarrytown Expocare is committed to fostering an inclusive workplace and values diversity within our organization. We uphold a policy of equal opportunity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.