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Retail Associate

2 months ago

Chicago, Illinois, United States 4Front Ventures Full time
About 4Front Ventures

4Front Ventures is a leading national cannabis company that operates in multiple states, with a focus on excellence, people, integrity, and courage. Our team is dedicated to building a responsible and people-focused company that consistently produces high-quality products, ensures access to cannabis through top service and affordable brands, and provides value through job creation and community engagement.

Job Summary

We are seeking a highly motivated and customer-focused Retail Associate to join our team at 4Front Ventures. As a Retail Associate, you will be responsible for providing exceptional customer service, answering questions about cannabis products and regulations, and assisting with product organization and inventory control.

Key Responsibilities
  • Customer Service: Provide excellent customer service to all guests, engage authentically to keep hospitality at a high level, and answer questions about cannabis products and regulations.
  • Cash Handling: Follow proper cash handling procedures for all guest transactions.
  • Order Fulfillment: Fulfill all online and in-store orders accurately and efficiently.
  • Product Education: Appropriately educate guests on available cannabis products and consumption methods by customizing recommendations to various needs and experience levels.
  • Inventory Management: Maintain a clean and organized vault/inventory room and adhere to all regulations set forth by the company and state.
  • Team Collaboration: Assist in all other duties as assigned by management to ensure store success and collaborate with other retail associates, inventory supervisors, and management team members.
Requirements
  • Customer Service Experience: 1+ years of customer service experience, preferably in a fast-paced or specialized retail environment.
  • Cannabis Industry Experience: Cannabis industry experience is preferred, but not required.
  • Point of Sale and Cash Handling Skills: Experience with POS systems and basic computer functionality, as well as excellent cash handling skills.
  • Basic Math and Organizational Skills: Basic math skills, organizational skills, and ability to multitask.
  • Dispensing Organization Agent Identification Card: Must have a Dispensing Organization Agent Identification Card (obtained upon hire).
  • Education: High School Diploma or GED required.
Working Conditions
  • Front-Facing Position: This is a front-facing, customer-care focused position that requires interacting with guests and maintaining a friendly and welcoming environment.
  • Physical Demands: Long-term standing, squatting, lifting, bending, walking, pivoting, and standing are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
  • Employee Discount: Employee discount on cannabis products.
  • Sick Pay: Sick pay available.
  • Holiday Pay: Holiday pay available if required to work on select days.
  • Career Development: Opportunities for career development and advancement.