Retail Associate
1 month ago
About the Role:
The Garfield Park Conservatory Alliance is seeking a highly motivated and customer-focused Retail & Visitor Services Associate to join our team. As a key member of our staff, you will be responsible for providing exceptional service to our visitors, ensuring a welcoming and positive experience for all guests.
Key Responsibilities:
- Greet and assist all visitors entering the Conservatory, providing information and answering questions.
- Process reservations and assist with the reservation process, ensuring a seamless experience for our visitors.
- Assess visitors' needs and provide solutions, utilizing your knowledge of our facilities and services.
- Learn and maintain knowledge of all Retail & Visitor Services technical systems, ensuring efficient operations.
- Answer in-person, phone, or email questions, providing accurate and helpful information.
- Adhere to safety and security procedures, ensuring visitor safety and security.
- Implement established policies and procedures, maintaining a high level of customer satisfaction.
- Use upselling techniques to increase sales, promoting our products and services.
- Process and conduct financial transactions, handling cash, credit card transactions, and other payment methods.
- Monitor for and alert supervisors to potential security issues, ensuring a safe environment for our visitors.
- Be knowledgeable of and promote events, activities, programs, and membership opportunities, encouraging visitors to engage with our offerings.
- Solicit donations and/or memberships, supporting our mission and goals.
- Clean and stock throughout the day, maintaining a clean and organized environment.
Requirements:
- Previous experience working in retail, customer service, and team environments.
- Excellent verbal, non-verbal, and written communication skills, with the ability to interact with the public effectively.
- Excellent organizational skills, attention to detail, and ability to meet deadlines, handling multiple tasks in a fast-paced environment.
- Ability to work a flexible schedule, including evenings, weekends, and special events.
- Proficiency in computers and point-of-sale systems, with the ability to learn new systems quickly.
- Strong interpersonal skills and ability to work well with others, maintaining a positive and respectful attitude.
Compensation and Benefits:
This is an hourly, non-exempt position with a starting wage of $17.20/hour, increasing to $17.50 after 90 days of satisfactory performance. Benefits include paid sick time and time + 1/2 holiday pay.
Equal Opportunity Employer:
The Garfield Park Conservatory Alliance is an Equal Opportunity Employer, prohibiting discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment, and all employment decisions are based on organizational needs, job requirements, and individual qualifications.
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