Front Desk Ambassador

3 days ago


Lutz, Florida, United States Lake Como Co-op, Inc Full time
Job Summary

We are seeking a friendly and outgoing Front Desk Attendant to provide exceptional service to our resort guests, members and shareholders. This role requires excellent communication skills and the ability to stay positive even in challenging situations.

Your goal is to provide guests with an exceptional customer service experience. To achieve this, you will be responsible for:

  • Providing information about the resort operations and activities to guests, members and shareholders
  • Taking reservations, answering questions, registering guests via phone and in-person
  • Buidling rapport with guests, members and shareholders by identifying their needs through friendly conversation and open-ended questions
  • Running background checks
  • Maintaining security at the entry gate and monitoring activity at the drive up window and security cameras
  • Referring complaints and issues to management
  • Answering phones, processing incoming mail and packages, and performing other front desk duties

Salary Estimate: $40,000 - $50,000 per year



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