Surveillance Specialist
2 weeks ago
Are you a detail-oriented individual with excellent communication skills? Do you have a passion for ensuring the safety and security of others? We are seeking a Surveillance Specialist to join our team at the Gaming Enterprise.
Job Summary:The Surveillance Specialist will be responsible for coordinating communication and personnel for various events, including emergency situations. This role requires strong communication skills, attention to detail, and the ability to work well under pressure.
Key Responsibilities:- Receives and disseminates telephone and radio communications relative to activities occurring within the Gaming Enterprise and Community Properties.
- Monitors and/or maintains fire panels, Crisis Alert system, access control, fire door alarms, and panic alarms.
- Maintains accurate records and logs of radio transmissions, telephone calls, and other pertinent information related to Security, Surveillance, Public Safety, law enforcement response, and the dispatch center via reporting software.
- Generates dispatches, daily logs, and incident reports in support of the Security & Surveillance Team.
- Reviews, saves, and attaches digital media files (photos and video) for documentation required by the SMSC Gaming Commission Regulations, Minimum Internal Control Standards (MICS), and Surveillance Department procedures.
- Monitors CCTV coverage of all gaming and non-gaming areas, including all businesses and properties within SMSC to provide asset-protection, prevention of illegal activity, and the safety of guests and team members.
- Performs basic surveillance functions following established procedures, minimum internal control standards, and SMSC Gaming Regulations and acts in accordance to regulatory compliance through the monitoring and reporting of Title 31 requirements.
- Must be 18 years of age or older.
- High School graduate or GED.
- Any combination of post-secondary education/certifications in law enforcement, military, or security fields, customer services, and/or related experience to equal one year.
- Must be able to pass a skills test which includes reading comprehension and basic math.
- Successful completion of a training program that includes passing an Emergency Fire Panel Test within 30 days of hire, learning to use the Surveillance Video Management Software and CCTV system to follow guests throughout the property, and passing tests of position relevant policies and procedures to include MICS and Title 31.
- Proficiency in Microsoft Office (Outlook, Word, Excel, Power Point).
- Ability to work with multi-line / channel phone and radio systems.
- Ability to maintain confidentiality with sensitive information.
- Ability to prioritize several incidents (tasks) simultaneously in stressful situations.
- Ability to manage time effectively, prioritize tasks, and adapt to changes in a normal workday.
- Demonstrated outstanding communication and comprehension skills; ability to communicate effectively in English (orally and written).
- Ability to remain calm and communicate details via phone or radio to responding team members or other authorized external responders during high stress incidents.
- Ability to provide consistent exceptional service towards guests, team members, and vendors/contacts.
- Must be able to complete regularly assigned training to keep skill set current and effective.
- Compliance with established health and safety protocols.
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