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Business Operations Supervisor

2 months ago

Clearwater, United States Suddath Van Lines, Inc. Full time
Why Consider Suddath for Your Career Advancement?

At Suddath, you will join a distinguished and inclusive team with over a century of excellence. We are an innovative, expanding, and financially secure organization committed to fostering a culture of diversity and inclusion. Recognized with numerous accolades as one of the premier workplaces, Suddath provides a supportive, family-oriented environment while delivering relocation and logistics solutions globally.

What We Provide
  • Competitive salary along with a comprehensive benefits package, including a 401(k) plan with company contributions.
  • Weekly compensation for hourly employees and biweekly for salaried staff.
  • Paid Time Off (PTO) and recognized company holidays.
  • Tuition reimbursement program encouraging ongoing education and professional growth.
  • For detailed information on our benefits, please visit our employee benefits page.
Position Overview:

Oversee and coordinate daily operations to support our client relationships; manage furniture and relocation services by developing and refining move strategies, creating furniture layout scenarios, managing planning files and seating arrangements, coordinating with vendors, and overseeing the entire business relocation process.

Key Responsibilities:

Provide operational sales support, including strategy formulation, solution design, presentation assistance, contract preparation, pricing, proposals, and implementation.

Directly manage and oversee coordination and administration to ensure an efficient, controlled, and effective customer experience and business process.

Ensure that service level agreements (SLAs) and deliverables are met across the Workplace Solutions portfolio.

Develop, implement, and manage operational standards and processes for SRS services.

Establish and manage operational standards and processes for non-Suddath services.

Develop, implement, and manage standards and processes for SWS Project Management services.

Promote operational quality, integration, and innovation in alignment with the Strategic Plan.

Establish internal and external measures of quality and customer satisfaction.

Enhance Workplace Solutions infrastructure to support growth and operational efficiency.

Manage and ensure profitability for both Suddath and non-Suddath services within Workplace Solutions.

Required Skills:

Exceptional verbal and written communication abilities.

Strong customer service orientation.

Capability to prioritize and adapt as situations and needs evolve throughout the workday.

Ability to multitask and organize workflow to meet daily responsibilities, deadlines, and priorities.

Robust analytical and problem-solving skills.

Meticulous attention to detail and follow-through.

Capacity to work under deadlines and specific time constraints.

Ability to cultivate and maintain positive working relationships with internal and external stakeholders.

Demonstrated initiative and ability to work with minimal supervision.

Qualifications:

To succeed in this role, an individual must effectively perform each essential duty. The requirements listed below represent the knowledge, skills, and/or abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

Bachelor's degree (B.A.) from a four-year college or university; or five to seven years of relevant experience and/or training in office relocation and furniture planning; or an equivalent combination of education and experience. A minimum of 3-5 years of progressive management experience is required.

Language Proficiency:

Ability to read, analyze, and interpret general business publications, professional journals, technical procedures, or governmental regulations. Proficient in writing reports, business correspondence, and procedural manuals. Capable of effectively presenting information and responding to inquiries from groups of managers, clients, customers, and the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Proficient in applying concepts of basic algebra and geometry.

Reasoning Skills:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Capable of interpreting a wide variety of technical instructions in mathematical or diagram form and managing several abstract and concrete variables.

Computer Proficiency:

To perform this job successfully, an individual should be proficient in MS Word, MS Excel, and MS PowerPoint.

Supervisory Responsibilities:

This position has supervisory responsibilities over 10-20 employees, including project managers, relocation and furniture managers, and billing/administrative staff.

Work Environment:

The characteristics of the work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is typically moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to sit and reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, and stoop, kneel, crouch, or crawl.

Suddath Van Lines, Inc. is a multifaceted organization specializing in global corporate employee relocations, household moving, warehouse and logistics management, and specialized transportation services.

Suddath Van Lines, Inc. is an equal opportunity employer, providing equal employment opportunities to all employees and applicants while prohibiting discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.