Logistics Customer Support Representative

1 week ago


Tomah, Wisconsin, United States Americold Logistics Full time
About the Role

We are seeking a skilled Logistics Customer Support Representative to join our team at Americold Logistics. This role will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless logistics operations.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a prompt and courteous manner.
  • Process orders, handle complaints, and provide accurate information to customers.
  • Act as liaison between customers and warehouse teams to ensure efficient communication and resolution of issues.
  • Generate paperwork and maintain records related to customer work orders.
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent.
  • 0-2 years of experience in a customer-facing role, preferably in logistics or a related industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Salary and Benefits

We offer a competitive salary range of $55,000 - $70,000 per year, depending on location and experience, as well as a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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