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Student Support Specialist I

2 months ago

Atlanta, Georgia, United States Life University Inc Full time
Job Overview

Position: Student Advocate I

About Life University

Life University has been a leader in higher education since 1974, committed to fostering a culture of health and wellness. Our campus is designed to support both academic and personal development, focusing on vitalistic education across various disciplines including healthcare, business, and social sciences. We are dedicated to empowering students and advancing innovative educational methods.

Role Summary

We are looking for a dedicated and service-oriented individual to fill the role of Student Advocate I. This position serves as the primary contact for students, facilitating their access to Student Affairs and other essential campus resources. The Student Advocate I will assess student needs and connect them with appropriate services to ensure a successful college experience.

Key Responsibilities

  • Deliver exceptional customer service to all students.
  • Proactively address student inquiries and concerns.
  • Act as a triage agent to identify student needs and direct them to the appropriate services.
  • Evaluate each student's situation to determine urgency and respond accordingly.
  • Collect and verify documents for Financial Aid, Registrar, and other departments.
  • Answer general inquiries and assist with document scanning.
  • Guide students in utilizing computer kiosks and online resources related to university services.
  • Stay informed about academic policies and procedures.
  • Provide cross-functional support within the Student Affairs Division.
  • Demonstrate a student-centered approach in all job functions.
  • Show awareness of the interconnectedness of student services departments.
  • Respect cultural differences and treat all individuals with dignity.
  • Perform all duties with an inclusive perspective.
  • Take on additional responsibilities and special projects as needed.
  • Assist the Office of Disability Services as a testing proctor.

Qualifications

  • Associate degree from an accredited institution, or a High School Diploma with relevant professional experience.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Proven track record of providing excellent customer service.
  • Exhibit professionalism and integrity in all interactions.
  • Strong attention to detail and organizational skills.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Familiarity with general office policies and procedures.