Academic Technology Specialist I

1 month ago

Atlanta, Georgia, United States Emory University Full time
Job Title: Academic Technology Specialist I

Emory University is seeking a highly skilled Academic Technology Specialist I to join our team. As a key member of our IT staff, you will be responsible for maintaining and supporting the technology infrastructure used in the daily operations of Emory Law.

Job Summary:

The Academic Technology Specialist I will work collaboratively with other members of the IT team to deliver consistent, excellent IT support to students, faculty, staff, and guests. This seasonal position is a 10-month position working annually from August 1 through May 31.

Key Responsibilities:
  • Maintain and support technology hardware and software applications to ensure seamless operation.
  • Deploy technology solutions to support teaching and learning, including virtual assistance and in-person support.
  • Utilize monitoring tools to troubleshoot incidents and enhance the availability of services.
  • Participate in the development and assessment of academic technologies and support learning-based technologies in multiple formats.
  • Perform equipment refreshes and hardware installations, troubleshoot issues, and initiate fixes and resolutions.
  • Support campus network access to computers and mobile devices, coordinate with vendors and contractors to meet customer needs for out-sourced technology support.
  • Maintain auxiliary equipment pools to supplement and/or replace deployed equipment and technologies.
  • Conduct orientations and training sessions to build user skills, assist UTS and Emory staff to support back-to-school efforts and related events.
  • Research new products to remain current with market trends and recent technology requirements, and provide product recommendations to ensure effective operability and customer satisfaction.
Requirements:
  • Bachelor's degree or equivalent combination of education, training, and experience.
  • Experience with IT, Instructional Technology, A/V Event Support Services, Video Technologies, or other related fields is preferred.
Preferred Qualifications:
  • Knowledge of Microsoft Office, Windows 10 and 11, and Mac products.
  • Outstanding data management, administrative, organizational, and interpersonal skills.
  • Strong attention to detail.
  • Excellent interpersonal skills, including the ability to work with employees of various technological skill levels.
  • Must be willing to learn and implement new technologies to enhance task performance.
  • Excellent English oral and written communication skills.
  • Ability to initiate and follow-through with minimal supervision, meet deadlines, work under pressure, adapt to changing priorities, be part of a collegial team, and balance competing assignments necessary.
  • Demonstrated good judgment and ability to maintain confidentiality.
  • Availability for some evening and weekend work required with advance notice.
  • Experience working in or demonstrated ability to work with diverse constituencies and support an inclusive environment.
  • Experience in higher education information technology.
How to Apply:

Applicants will be considered on a rolling basis until the position is filled with a first review on August 5, 2024. We acknowledge that it takes time to complete a cover letter. We use the cover letter in our hiring process to evaluate communication skills. While a cover letter is not required to apply, providing a cover letter detailing how you meet the minimum and preferred qualifications as well as why you are interested in working at Emory Law will enable us to assess your qualifications and suitability more efficiently and effectively for this position.

Emory University is committed to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law.

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