Principal ServiceNow Engineer

3 days ago

Minneapolis, Minnesota, United States U.S. Bank Full time

At U.S. Bank, we're on a mission to drive innovation and excellence in our technology initiatives. We're seeking a highly skilled Principal ServiceNow Engineer to join our team and contribute to the success of our digital transformation journey.

This role will be responsible for the analysis, design, testing, development, and maintenance of best-in-class software experiences. The ideal candidate will be a self-motivated individual who can collaborate with a team and across the organization, taking ownership of software artifacts produced to ensure minimal impact on the customer experience.

Key Responsibilities:

  • Design, implement, maintain, and lead a ServiceNow IRM instance
  • Establish, maintain, and enforce governance and standards to ensure the platform and capabilities are sound, following good practices for upgradeability, usability, manageability, performance, and scalability
  • Enterprise Compliance - hold product teams accountable to act within policies, standards, and best practices
  • Establish and enforce instance strategy
  • Participate in technical design decisions
  • Evaluate and onboard new capabilities/demands
  • Represent the IRM instance in technical discussions with other ServiceNow product teams
Requirements:
- Bachelor's degree or equivalent work experience
- Five to six years of relevant experience

Preferred Skills/Experience:
  • ServiceNow Administration (CSA) Fundamentals Certification
  • ServiceNow IRM Product experience
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - Risk and Compliance (CIS-RC)
  • Deep experience working on ServiceNow Governance
  • Experience across related ServiceNow Products ITAM (CMDB, APM, SAM, HAM), SecOps, & Vulnerability Mgmt.
  • Experience implementing and supporting Knowledge Bases & EC Pro service portal
  • Strong understanding and prior experience with Proof of Concepts and blueprints
  • Ability to influence engineers and leadership on processes and order of operations needed to achieve end results required
  • Ability/desire to mentor engineers
  • Experience with ServiceNow Stream Connect (Kafka)
  • Experience with Agile development methodology
  • Strong analytical, problem-solving, and decision-making capabilities
  • Able to communicate processes and results with all parties involved in the product team, including engineers, product owner, scrum master, third-party vendors, and customers
Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security, and give you peace of mind. Our benefits include the following (some may vary based on role, location, or hours):
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution, and pension (all benefits are subject to eligibility requirements). Pay Range: $116, $136, $150,480.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.

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