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Customer Experience Specialist

2 months ago

Racine, Wisconsin, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our stores.

Key Responsibilities
  • Customer Experience: Greet every customer with a smile and use the F.A.S.T. service model to meet their needs. Engage in friendly conversation and provide expert advice on products and services.
  • Sales Floor Operations: Process customer transactions efficiently and accurately, while maintaining a high level of productivity and attention to detail. Stock shelves accurately and maintain a clean and organized sales floor.
  • Team Collaboration: Work closely with store management and team members to achieve sales goals and improve customer satisfaction. Assist with leading the store team and performing operational duties as needed.
  • Store Compliance: Ensure store compliance with company policies and procedures, including cutting counter accuracy, inventory management, and customer service standards.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: 1+ year of supervisory experience in a customer-centric environment preferred.
  • Availability: Must be available to work a variety of shifts, including days, evenings, weekends, and holidays.
What We Offer
  • Competitive Pay: Earn a competitive hourly wage and opportunities for advancement.
  • Benefits: Eligible for benefits, including medical, dental, and vision plans, as well as paid time off and sick leave.
  • Professional Development: Opportunities for training and development to enhance your skills and career growth.