Automation Specialist

3 weeks ago

Los Angeles, California, United States Abbott Laboratories Full time

Abbott Laboratories is a leading healthcare company that offers innovative solutions to improve people's lives. We're always looking towards the future, anticipating changes in medical science and technology.

About Abbott

We create breakthrough science to enhance patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Our Diagnostic Solutions

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems often form the first step in patient care.

Working at Abbott

You can do work that matters, grow, and learn, care for yourself and family, be your true self, and live a full life with us. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This role focuses on proactive product support, increasing customer loyalty, securing retention, and driving value expansion at assigned accounts. As a Field Service Automation Engineer, you will serve as the primary contact for automation accounts, providing technical support and enhancing customer experience.

  • This position is a remote job opportunity.
  • Qualified candidates must currently live in the Los Angeles area.
  • Must be able to travel up to 20%.

Your Key Responsibilities

  • Quality System Maintenance: Implement and maintain the effectiveness of the quality system.
  • Technical Support: Provide Level I and Level II phone and on-site support to maintain product performance or resolve customer complaints for hardware, software, and reagent issues.
  • Proactive Service: Perform activities to maintain system performance using standard troubleshooting tools to identify and resolve root causes.
  • Service Requests: Assess urgency, develop recommendations, and implement solutions that align with customer and business needs.
  • Documentation: Accurately record customer complaints and actions taken to resolve them.
  • Customer Visits: Plan and prioritize visits and activities for each account.
  • Training: Schedule and execute training events to improve customer self-sufficiency in troubleshooting and repairing analyzers.
  • Order Coordination: Manage order, delivery, and billing of products and services for assigned accounts.
  • Inventory Management: Monitor and replenish inventory as needed.
  • Service Contract Sales: Responsible for sales at assigned accounts.
  • Account Strategy: Partner with Enterprise Account Manager or Sales Executive to develop and execute account-specific lab strategies and participate in customer business reviews.
  • Competitive Analysis: Understand and leverage the competitive landscape to maximize business opportunities.
  • Relationship Building: Develop and maintain strong relationships to gain insights for value expansion opportunities.
  • Revenue Goals: Achieve revenue generation goals in assigned accounts.
  • Customer Satisfaction: Ensure customer satisfaction, loyalty, and value expansion revenue.
  • Parts Utilization: Make decisions on parts utilization within a pre-approved budget; seek management approval for decisions outside this range.
  • Inventory Accuracy: Maintain accuracy of on-hand trunk inventory.
  • CAPA System Contribution: Contribute to the effectiveness of the CAPA system by accurately documenting customer complaints and resolutions.

Required Qualifications:

  • Associates Degree or equivalent experience.
  • 2 years of relevant experience with instrumentation utilized in a laboratory environment.
  • 2 years of experience interfacing with customers.

Learn more about our benefits which provide security to help you and your family live full lives: www.abbottbenefits.com

$31.55 – $63.15 per hour

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