Customer Service Manager
4 weeks ago
We are seeking a highly motivated and experienced Customer Service Manager to join our team at Wegmans Food Markets. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service.
Key Responsibilities- Manage store operations, including scheduling, inventory management, and customer service
- Lead and develop a team of customer service employees, providing training, feedback, and development opportunities
- Partner with department management to prioritize and delegate tasks, ensuring efficient operations and excellent customer service
- Provide exceptional customer service, acting as a champion for our values and standards
- React quickly to situations that arise, partnering with store leadership to problem solve operational challenges
- 1 or more years of work experience, preferably in customer service or a related field
- Computer skills and ability to multitask in a fast-paced environment
- Proven ability to lead and develop a team, with a focus on customer service and employee development
- Paid time off (PTO) to balance work and life
- Higher premium pay rates for working Sundays or on recognized holidays
- Health care benefits with high coverage at a low cost
- Retirement plan with profit-sharing and 401(k) match
- Generous scholarship program for employee education
- LiveWell Employee & Family program for emotional, work-life, and financial wellness
- Exclusive discounts on electronics, entertainment, gym memberships, travel, and more
At Wegmans, we believe in caring, respect, empowerment, high standards, and making a difference in the community. We offer a family-like atmosphere, leaders who care about your well-being, and growth opportunities. If you're passionate about customer service and leading a team, we encourage you to apply.
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