Customer Service Manager

4 weeks ago


Depew, New York, United States Wegmans Food Markets Full time
Job Summary

We are seeking a highly motivated and experienced Customer Service Manager to join our team at Wegmans Food Markets. As a key leader, you will be responsible for managing store operations, leading a team of customer service employees, and providing exceptional customer service.

Key Responsibilities
  • Manage store operations, including scheduling, inventory management, and customer service
  • Lead and develop a team of customer service employees, providing training, feedback, and development opportunities
  • Partner with department management to prioritize and delegate tasks, ensuring efficient operations and excellent customer service
  • Provide exceptional customer service, acting as a champion for our values and standards
  • React quickly to situations that arise, partnering with store leadership to problem solve operational challenges
Requirements
  • 1 or more years of work experience, preferably in customer service or a related field
  • Computer skills and ability to multitask in a fast-paced environment
  • Proven ability to lead and develop a team, with a focus on customer service and employee development
Benefits
  • Paid time off (PTO) to balance work and life
  • Higher premium pay rates for working Sundays or on recognized holidays
  • Health care benefits with high coverage at a low cost
  • Retirement plan with profit-sharing and 401(k) match
  • Generous scholarship program for employee education
  • LiveWell Employee & Family program for emotional, work-life, and financial wellness
  • Exclusive discounts on electronics, entertainment, gym memberships, travel, and more

At Wegmans, we believe in caring, respect, empowerment, high standards, and making a difference in the community. We offer a family-like atmosphere, leaders who care about your well-being, and growth opportunities. If you're passionate about customer service and leading a team, we encourage you to apply.



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