Customer Service Representative

3 weeks ago


Depew, New York, United States Clark Holdings Inc. Tim Hortons Full time
Job Title: PT Customer Service 8a-4pm

We are seeking a friendly and energetic part-time Customer Service Representative to join our team at Tim Hortons. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, clean public spaces, and prepare food and beverage orders.

Key Responsibilities:
  • Customer Service: Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. Ensure coffee and products are always fresh and accurate by following our REV procedures. Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Restaurant Operations: Adhere to all operational standards and guidelines for product preparation. Prepare all products accurately by following the order monitor. Communicate showcase and product needs to ensure availability for customers. Regularly monitor and record temperatures of required products.
  • Policies & Procedures: Follow all restaurant policies, procedures, and standards. Practice proper hand washing techniques and adhere to sanitation guidelines. Complete all sanitation tasks as outlined.
  • Health & Safety: Work in compliance with occupational health and safety legislation. Follow safe work practices and procedures. Use required personal protective equipment. Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources.
Requirements:
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.
  • Attention to detail and ability to accurately process orders.
  • Willingness to assist with training new employees.

Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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