Managed Print Services Analyst
3 weeks ago
POSITION SUMMARY:
The MPS Support Analyst will play a key role in supporting the Sales Department, Customer Service Department, the Service Department, and the IT Support staff with all initiatives pertaining to current and potential growth and operation of the MPS aspect of the business.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Pricing and Proposal Development: Create, maintain, and analyze detailed MPS pricing spreadsheets to ensure accurate pricing and maximize profits.
- Client Support and Analysis: Perform quarterly current MPS account reviews to identify areas of possible printer redeployment and/or repositioning to maximize profits.
- Agreement Analysis and Improvement: Analyze all current and potential client agreements to identify areas to improve the customer experience, while maximizing profits to the company.
- Technical Support: Assist Customer Service and IT Support staff in tracking down missing meters and loss of reporting equipment.
- System Integration: Work with IT Support staff with meter imports from applications into E-Automate.
- Data Analysis: Analyze data obtained from the FM Audit System and E-Automate to determine potential issues.
- Resolution and Coordination: Assist Customer Service Representatives in determining appropriate resolutions and corrections to potential issues identified through the analyzing process of the FM Audit, and E-Automate systems.
- Printer Fleet Management: Coordinate the set-up and tagging of all existing and future customer printer fleets.
- Installation and Setup: Coordinate the installation of all major MPS accounts.
- Agreement Monitoring: Coordinate the process of tagging and monitoring Sales Representative's agreements for accuracy and completeness.
- Support and Collaboration: Provide support and assistance to Sales Department, as needed.
- Activity Review: Review activity with MPS Support Manager with detailed weekly updates of all MPS activity.
- This position will require travel 30% of the time.
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