Print IT Field Service Technician
3 weeks ago
Job Summary
GFI Digital, Inc. is seeking a skilled Print IT Field Service Technician to join our team. The successful candidate will be responsible for the installation, support, and repair of various printing, scanning, and network connectivity issues related to GFI's MFPs and software.
Key Responsibilities
- Configure and connect MFPs to customer networks and systems, including installation and configuration of print drivers and software.
- Troubleshoot connectivity, printing, and scanning problems, as well as computer and network issues related to GFI equipment.
- Understand printing from various software and configure and use print drivers.
- Update firmware on a range of equipment.
- Maintain and manage a territory, including all calls and installs.
- Responsible for the maintenance and protection of company property.
- Complete administrative tasks in an accurate and timely manner.
Training and Development
- Complete assigned computer-based online training.
- Follow company training programs, policies, and guidelines under the supervision of the Field Support IT Manager or Service Manager.
- Demonstrate technical skills for the installation, support of connected equipment, and related software.
- Troubleshoot customer connectivity issues and provide customer training.
- Attend scheduled training/instruction to acquire/increase working knowledge of connectivity, networking, software applications, color calibration, and color management techniques.
Customer Service
- Ensure the highest level of customer satisfaction with our products and services.
- Understand and utilize problem escalation procedures.
- Maintain productive and professional relationships with GFI employees, customers, and vendors.
Requirements
- Customer Service Experience
- Valid Driver's License
Preferred Qualifications
- A+ or Network+ Certification
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