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Event Ambassador | Part Time | Rhode Island Convention Center

2 months ago


Providence Rhode Island, United States Oak View Group Full time
About the Role

We are seeking a highly skilled and customer-focused Event Ambassador to join our team at the Rhode Island Convention Center. As an Event Ambassador, you will play a vital role in creating a welcoming and enjoyable experience for guests at events, such as concerts, theater productions, or sports games.

Key Responsibilities
  • Greeting Guests: Welcome guests as they arrive at the venue, providing friendly and courteous assistance.
  • Ticket Checking: Verify tickets and direct guests to their seats or designated areas, ensuring smooth entry and efficient seating.
  • Assisting Guests: Provide information about the event, venue facilities, and amenities, and assist guests with special needs or requests.
  • Crowd Management: Monitor guest flow and seating arrangements to prevent congestion and ensure a safe and orderly environment.
  • Emergency Response: Be prepared to respond quickly and calmly in case of emergencies, such as evacuations or medical incidents, and assist guests as needed.
  • Enforcement of Rules: Enforce venue policies and regulations, such as no-smoking areas or prohibited items, to maintain a comfortable and secure atmosphere.
  • Coordinating with Staff: Collaborate with other event staff, including security personnel, ticket takers, and concession workers, to ensure smooth operations.
  • Customer Service: Provide excellent customer service at all times, addressing guest inquiries, concerns, and complaints professionally and efficiently.
  • Assisting Performers or Presenters: Assist performers or presenters with directions, seating arrangements, or other requests as needed.
  • Post-Event Duties: Assist with post-event clean-up and venue reset, ensuring everything is in order for the next event.
Requirements
  • Must be currently employed at the GCC to join this transition group.
  • High School Diploma or G.E.D.
  • 1 to 3 years of related experience
  • Ability to follow instructions and work in a fast-paced environment
  • Must have strong verbal and written communication skills.
  • Ability to handle stressful situations.
  • Previous experience in a customer service-based industry is preferred
  • Previous experience within a sports, entertainment, or related field is preferred
  • Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.