Technical Operations Manager
2 days ago
The Technical Operations Manager is a key member of the Department Housing Operations team, responsible for providing support to daily housing operations and implementing assignments, applications, and other operational processes. This role interacts with students, parents, campus partners, and guests daily, requiring excellent communication and customer service skills.
Key Responsibilities:
- Serve as a subject matter expert in StarRez software for processes and work flows as related to assignments, room changes, student correspondence, and charges related to room, cancellations, and damages.
- Assist in the coordination, planning, and implementation of room assignment processes during academic terms for all Life University operated residential facilities.
- Serve as a contact for student, family, and staff questions regarding housing assignments and billing.
- Work with several campus partners on a regular basis to ensure optimal customer service to internal and external stakeholders.
- Maintain and review business workflows to enable clear customer-facing transactions and handle all student records with utmost confidentiality and professionalism.
- Process appropriate charges to student accounts including (but not limited to) room, cancellation, and damage charges.
- Supervise and assist student employees with housing duties and inquiries that come from internal/external stakeholders.
- Represent Housing at marketing events: New Student Orientation, Enrollment Management events, Open Houses, and other Life University programs.
- Process room changes in collaboration with the Director of Housing Operations and the Residence Life Hall Advisors.
- Conduct data audits for accuracy of data in Star Rez, Colleague, and Backboard.
Requirements:
- Bachelor's degree.
- Three (3) years of previous direct related experience in data processing and platform management.
- Five (3) years previous experience in a higher education setting.
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